Terms of Use

1. Acceptance of Terms

By accessing or using this website (“Site”), you agree to be bound by these Terms of Use and all applicable federal, state, and local laws. If you do not agree to these Terms, you must not use this Site.

These Terms constitute a legally binding agreement between you (“User”) and Great Lakes Grounds Management (“GLGM,” “Company,” “we,” “us,” or “our”).

2. Website Purpose

This Site provides general information regarding our services, which may include but are not limited to:

• Commercial Landscape Management
• Lawn Care Services
• Snow and Ice Management
• Property Maintenance
• Grounds Care and Related Services

Information provided on this Site is for informational purposes only and does not constitute a binding contract or guarantee of services unless confirmed in a written, signed service agreement.

3. Quotes, Estimates & Scheduling

Any quote, proposal, or estimate submitted through the Site or by email:

• Is non-binding unless confirmed in a signed written agreement
• Is subject to site inspection and scope verification
• May change based on property conditions, weather, labor availability, equipment availability, or material costs
• Does not guarantee service scheduling or availability

All final terms are governed solely by a written service contract executed between GLGM and the client.

4. Snow & Ice Management Disclaimer

Snow and ice management services are weather-dependent and inherently unpredictable. Service timing, response windows, accumulation thresholds, and scope are governed exclusively by individual service agreements.

GLGM does not guarantee completely snow- or ice-free surfaces and shall not be liable for conditions resulting from:

• Ongoing precipitation
• Refreeze events
• Municipal plowing activities
• Wind drifting
• Acts of God or severe weather events

Property owners remain responsible for monitoring site conditions and notifying GLGM of service concerns.

5. Intellectual Property

All content on this Site, including but not limited to:

• The Great Lakes Grounds Management name and logo
• Text, graphics, photos, and videos
• Service descriptions
• Website design and layout

Are the property of Great Lakes Grounds Management and are protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, or used without prior written consent.

6. User Conduct

You agree not to:

• Use the Site for unlawful purposes
• Interfere with or disrupt the Site’s security or functionality
• Attempt unauthorized access to systems or data
• Upload malicious code or harmful materials

GLGM reserves the right to restrict access for violations of these Terms.

7. Limitation of Liability

To the fullest extent permitted under Ohio law, Great Lakes Grounds Management shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

• Use or inability to use this Site
• Reliance on information contained herein
• Errors, omissions, or technical interruptions

Use of this Site is at your own risk.

8. Third-Party Links

This Site may contain links to third-party websites. GLGM is not responsible for the content, accuracy, privacy practices, or security of those websites.

9. Privacy

Your use of this Site is also governed by our Privacy Policy. By using this Site, you consent to the collection and use of information as outlined therein.

10. Indemnification

You agree to indemnify and hold harmless Great Lakes Grounds Management, its officers, employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising from:

• Your use of the Site
• Your violation of these Terms
• Your misuse of information obtained through the Site

11. Governing Law & Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio.

Any legal action or proceeding shall be brought exclusively in the state or federal courts located within Lorain County, Ohio.

12. Modifications

GLGM reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site following changes constitutes acceptance of those changes.

13. SMS & Text Messaging Communications

By providing your mobile phone number to Great Lakes Grounds Management (“GLGM”) through our website, service agreements, estimate requests, contact forms, or other communication channels, you consent to receive text (SMS) messages from GLGM.

These messages may include, but are not limited to:

• Appointment confirmations and reminders
• Service scheduling notifications
• Weather-related updates
• Snow and ice event alerts
• Billing and payment notifications
• Service follow-ups
• Customer service communications

Message Frequency

Message frequency may vary depending on service activity, seasonal conditions, and your interaction with our company.

Message & Data Rates

Standard message and data rates may apply according to your mobile carrier’s terms. GLGM is not responsible for any charges incurred from your mobile service provider.

Opt-Out

You may opt out of receiving text messages at any time by replying:

• STOP – to cancel SMS communications
• HELP – for assistance

After opting out, you will no longer receive SMS messages unless you re-enroll by providing consent again.

Consent Not Required for Purchase

Providing consent to receive SMS messages is not a condition of purchasing services from GLGM.

Privacy

Mobile phone numbers collected for SMS communications will not be sold or shared with third parties for marketing purposes. Information collected will be handled in accordance with our Privacy Policy.

Service Reliability

SMS delivery is subject to effective transmission by your mobile carrier and is not guaranteed. GLGM is not responsible for delayed or undelivered messages.

14. Contact Information

Great Lakes Grounds Management
PO Box 384
Amherst, Ohio 44001
Phone: (440) 584-0556
Website: www.glgmanagement.com